Frequently Asked Questions
What is dry cleaning?
Dry cleaning is any cleaning process for clothing or textiles using an organic solvent rather than water. The solvent used is typically tetrachloroethylene (perchloroethylene), abbreviated "perc" in the industry and "dry-cleaning fluid" by the public. Dry cleaning is necessary for cleaning items which would otherwise be damaged by water and soap or detergent. It may be used if hand washing—needed for some delicate fabrics—is excessively laborious.
What is wet cleaning?
Wet cleaning is a non-toxic, environmentally safe alternative to drycleaning, utilizing computer-controlled washing machines, biodegrable soaps and conditioners, and various types of pressing equipment that may be specialized for many different fabric and fiber types.
What can I do to help insure the best results?
Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment. Discuss any stains with us. It is important to let us know what caused the stain, how long it has been there and what if anything you tried at home to remove the stain. Keep perfumes, lotions, deodorants, antiperspirants, and other toiletries from coming into contact with your clothes. These products likely contain alcohol, which can affect some dyes. Allow them to dry before you dress.
Do I need to bring in all matching pieces of a suit at the same time?
Yes. Not only the matching suit pieces but also with household items that match. Such as slipcovers, bedspreads and drapes. This is to insure if there is any variation in color after cleaning it will be uniform among all matching items.
Does frequent drycleaning shorten the life of a garment?
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects are attracted to soiled clothes and will cause further damage.
When a garment's label says "washable", does this mean it cannot be drycleaned?
Not necessarily. the Care Label Rule states that only one suitable method of care must be on the label. We usually follow the care instructions, unless otherwise requested.
Does drycleaning shrink clothes?
No. The drycleaning process is carefully controlled by us. Excessive shrinkage is usually caused by improper preshrinking by the manufacturer.
Should I store my clean garments in the plastic bag they are returned in?
The bags are provided by us to protect the garment until you get it home. It is best to store garments uncovered or in fabric garment bags.
How soon can I have my garments back?
We ask for at least two days to clean and press your garments, however we can process them faster if requested. If you bring your garments in by 10 am , they can be ready by 5 pm. If you bring your garments in after that, your garments can be ready the next production day by 5pm (there is no production on Saturday and we are closed on Sunday). Some items such as wedding gowns and comforters take longer.
Do you charge a delivery fee on your dry cleaning delivery service?
No! We charge the same price in all of our stores and on our home pick-up and delivery service. We do not charge a pick-up or delivery fee of any kind.
Have a question that isn't answered here? Ask our experts!
Dry cleaning is any cleaning process for clothing or textiles using an organic solvent rather than water. The solvent used is typically tetrachloroethylene (perchloroethylene), abbreviated "perc" in the industry and "dry-cleaning fluid" by the public. Dry cleaning is necessary for cleaning items which would otherwise be damaged by water and soap or detergent. It may be used if hand washing—needed for some delicate fabrics—is excessively laborious.
What is wet cleaning?
Wet cleaning is a non-toxic, environmentally safe alternative to drycleaning, utilizing computer-controlled washing machines, biodegrable soaps and conditioners, and various types of pressing equipment that may be specialized for many different fabric and fiber types.
What can I do to help insure the best results?
Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment. Discuss any stains with us. It is important to let us know what caused the stain, how long it has been there and what if anything you tried at home to remove the stain. Keep perfumes, lotions, deodorants, antiperspirants, and other toiletries from coming into contact with your clothes. These products likely contain alcohol, which can affect some dyes. Allow them to dry before you dress.
Do I need to bring in all matching pieces of a suit at the same time?
Yes. Not only the matching suit pieces but also with household items that match. Such as slipcovers, bedspreads and drapes. This is to insure if there is any variation in color after cleaning it will be uniform among all matching items.
Does frequent drycleaning shorten the life of a garment?
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibers. Also, insects are attracted to soiled clothes and will cause further damage.
When a garment's label says "washable", does this mean it cannot be drycleaned?
Not necessarily. the Care Label Rule states that only one suitable method of care must be on the label. We usually follow the care instructions, unless otherwise requested.
Does drycleaning shrink clothes?
No. The drycleaning process is carefully controlled by us. Excessive shrinkage is usually caused by improper preshrinking by the manufacturer.
Should I store my clean garments in the plastic bag they are returned in?
The bags are provided by us to protect the garment until you get it home. It is best to store garments uncovered or in fabric garment bags.
How soon can I have my garments back?
We ask for at least two days to clean and press your garments, however we can process them faster if requested. If you bring your garments in by 10 am , they can be ready by 5 pm. If you bring your garments in after that, your garments can be ready the next production day by 5pm (there is no production on Saturday and we are closed on Sunday). Some items such as wedding gowns and comforters take longer.
Do you charge a delivery fee on your dry cleaning delivery service?
No! We charge the same price in all of our stores and on our home pick-up and delivery service. We do not charge a pick-up or delivery fee of any kind.
Have a question that isn't answered here? Ask our experts!
